Location: Sohani Force (Authorised Dealer of Force Motors Limited) | 9th Mile, Khanapara, NH-27, Guwahati, Kamrup (M), Assam – 781023
Employment Type: Full-time
Salary: ₹15,000 per month
About the Company
Sohani Force, a unit of Bluewave Tie Up Pvt. Ltd., is an authorised dealer of Force Motors Limited committed to delivering exceptional customer service and a seamless vehicle buying and ownership experience. We are looking for a dynamic and customer-focused Customer Relationship Executive (CRE) to join our team in Guwahati.
Job Summary
The Customer Relationship Executive (CRE) will be responsible for handling customer enquiries, maintaining strong customer relationships, coordinating with internal teams, and ensuring a positive customer experience. The ideal candidate should possess excellent communication skills, a pleasant personality, and basic computer proficiency.
Key Responsibilities
Attend to customer enquiries and provide accurate information about products and services.
Follow up with prospective customers through phone calls and other communication channels.
Build and maintain positive customer relationships to ensure high customer satisfaction.
Coordinate with internal departments to resolve customer concerns promptly.
Maintain records of customer interactions and update databases.
Prepare daily reports, trackers, and customer follow-up records.
Handle customer documentation and administrative paperwork efficiently.
Support the sales and service teams in delivering an excellent customer experience.
Eligibility Criteria
Excellent verbal communication skills in Hindi, English, and Assamese.
Pleasant personality with strong interpersonal and customer-handling skills.
Basic computer knowledge, including MS Word, Excel, PowerPoint, and Email.
Prior experience in customer service, front office, or customer relationship management is preferred but not mandatory.
Fresh graduates with strong communication skills are encouraged to apply.
Desired Skills
Customer-focused attitude.
Good telephone etiquette.
Strong organisational and coordination skills.
Ability to multitask and work in a team.
Positive attitude with a professional appearance.
Compensation & Benefits
Salary: ₹15,000 per month
Opportunity to work with an authorised dealer of Force Motors.
